Course curriculum
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Course Introduction
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Introduction
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Step One: Greeting
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Step Two: Acknowledgement
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Step Three: Key Info
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Step Four: Product Specific Questions and Consultative Questions
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Step 5: Estimate Presentation
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Step 6: Close/Follow Up
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Things to Remember
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Conclusion
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Lead Handling Cheat Sheet
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Sample Phone Call
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Lead Handling Quiz
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Introduction
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Email
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Phone Calls
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In Person
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Communication Skills Quiz
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Introduction
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Remain Calm
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Actively Listen to the Customer
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Acknowledge Their Concern
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Plan of Action
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Follow Up with Specifics
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Execute
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Handling Angry or Intense Customers Quiz
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Learn from Rabbits
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Cumulative Final Exam
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About this course
- Free
- 28 lessons
- 0 hours of video content